FAQ

Purchasing tickets to the live stream - Purchase tickets to our upcoming live streams here. 

Missing confirmation email

When you’ve purchased your ticket you’ll receive a confirmation email from Songkick Presents. Didn’t receive your email? Please check your junk and promotions folders. 

You can also check the status of your order by heading here and logging in with the account you created during checkout. 

Forgotten password? - Head here and select ‘forgot your password’ 

Watching the live stream once you’ve bought a ticket 

  • Make sure you’re logged into the account you created during checkout and head to the stream page
  • Only one device may access an account to watch

 

Supported devices to watch the live stream

Can I watch the event on my phone or tablet? 

Yes, The player is HTML5, so as long as your phone supports HTML5 video viewing you can definitely use your phone!

What about my TV? 

Yes absolutely!  One way to watch on your TV is to connect your laptop or desktop with an HDMI cable to your TV and open the live stream on your computer's browser. Click here for a tutorial on connecting your computer. 

Additionally, Casting/Airplay are the best options to connect wirelessly. 

To watch the live stream please ensure you have the following system requirements: 

Windows 7 or higher, Mac OS X 10.6 or higher

 Supported desktop browsers:

  • Google Chrome 45+
  • Mozilla Firefox 49+
  • Safari 10+
  • Microsoft Edge 15+

Supported mobile browsers:

  • Chrome 45+
  • Safari 10+ (iOS)

Internet Connection:

10mbps download speed is recommended. Check your connection at www.speedtest.net

 Not Supported:

  • Internet Explorer
  • ROKU (use casting, more info here) 
  • Amazon Silk (use casting for firestick, more info here)
  • Playstation 4
  • Samsung Smart TV's (use Airplay where available, more info here)

 

How do I use the chat? 

Chat / Ticket accounts are NOT linked. Registering an account in the chat is not required!

Enter a UNIQUE username (like your instagram handle), and enter your message below. If you are prompted to enter a password, that means your username has already been registered by another user.  

I have another question!

No problem, visit http://sn.gl/livestream-support or click the chat button on the bottom right corner of this page!