Austra Live Stream FAQ

Purchase tickets here  

If your question isn’t covered below, please contact http://sn.gl/livestream-support or click the chat button on the bottom right corner of this page!

I've purchased tickets to the livestream. How do I watch it?

• Click the links below to log in to the account you created when checking out to watch the livestream.
• Thursday 29th April - Stream starts at 12pm PDT / 3pm EDT/ 8pm BST / 9pm CEST
• This stream will be available to replay for 24 hours
• If you have not created an account, you can do so here with the email you used to place your order. 
• Any problems logging in? Please contact https://sn.gl/livestream-support or click the chat button in the bottom right corner.

 

Missing confirmation email

• When you’ve purchased your ticket you’ll receive a confirmation email from Songkick Presents containing a link to access the stream. Didn’t receive your email? Please check your junk and promotions folder. 
• Use the chatbot at the bottom right-hand corner of this page or contact https://sn.gl/livestream-support if you’d like this resent.
• You can also check the status of your order by heading here and logging in with the account you created during check out

Can I buy tickets for my friends?

• Of course! Once you’ve purchased more than one item with a ticket included, just use the chat button in the bottom right corner of this page or reach out to http://sn.gl/livestream-support with the artist name, show date, your order #, and your friend’s email – an account will be set up for them! They will receive their account confirmation and ticket in their email.

Forgotten password? Head here and select ‘forgot your password’

How do I use chat? 

• Chat / Ticket accounts are not linked. Registering an account in the chat is not required!
• Enter a unique username (like your instagram handle), and enter your message below. If you are prompted to enter a password, that means your username has already been registered by another user.

Can I watch the livestream on my TV?

• Yes, if your TV has a web browser app or if you are using a product like Apple TV or Chromecast that also has a web app. In all cases, you simply need to use a browser, navigate to the stream page, sign in, and press play as you normally would.
• Chromecast instructions:
  • https://support.google.com/chromecast/answer/3228332
  • (use Chrome browser, the Cast button will be on the player)
• Apple TV instructions:
  • https://support.apple.com/en-us/HT204289
  • (use Safari, the Apple TV share will be on the player)
  • Casting will be available once the show starts. Please see our list of supported devices if you continue to have trouble.
  • Please note that iOS devices cannot Cast or Airplay directly from the Chrome web browser. Airplay is available in the Safari browser on iOS to Apple TV & other airplay-supporting devices. These are Apple restrictions. You can check system requirements here: https://support.apple.com/en-us/HT208728

I have another question!

• No problem, reach out to https://sn.gl/livestream-support or click the chat button in the bottom right corner.

 

Technical & Browser Requirements:

To watch a livestream event, please ensure you have the following:

System Requirements:

• Mac OS X 10.6 or higher
• Windows 7 or higher

Supported desktop browsers:

• Google Chrome 45+
• Mozilla Firefox 49+
• Safari 10+
• Microsoft Edge 15+

Supported mobile browsers:

• Chrome 45+
• Safari 10+ (iOS)

Internet Connection:

• 5-10mbps download speed is recommended. Check your connection at SpeedTest.net.

Not Supported:

• Internet Explorer
• Roku's browser apps (use Casting instead)
• Amazon Silk
• Fire TV Stick
• Playstation 4
• Xbox (performance may vary)
• Samsung Smart TVs {use Airplay where available} (more info here: http://sn.gl/samsungtv)