High & Unbothered: Live with Lil Skies & Friends - FAQs

Purchase tickets here

Ticket purchasers: to access the event, head here

If your question isn’t covered below, please contact http://sn.gl/livestream-support or click the chat button on the bottom right corner of this page!

 

I’ve purchased a package from the artist store, how do I redeem my code and access the event? 

 

Questions about merchandise? 

 

I’ve purchased tickets to the livestream, how do I watch it? 

  • Ticket purchasers, head here and log in to the account you created during check out. This is all that is needed to access, our site will know you purchased tickets! 

 

Missing confirmation email

  • When you’ve purchased your ticket you’ll receive a confirmation email from Songkick Presents containing a link to access the stream. Didn’t receive your email? Please check your junk and promotions folder. 
  • Use the chatbot at the bottom right-hand corner of this page or contact https://sn.gl/livestream-support if you’d like this resent. 
  • You can also check the status of your order by heading here and logging in with the account you created during check out

 

Can I buy tickets for my friends?

  • Of course! Once you’ve purchased more than one item with a ticket included, just use the chat button in the bottom right corner of this page or reach out to http://sn.gl/livestream-support with the artist name, show date, your order #, and your friend’s email – an account will be set up for them! They will receive their account confirmation and ticket in their email.

 

Forgotten password?

  • Head here and select ‘forgot your password’ 

 

How do I use the chat? 

  • Chat / Ticket accounts are not linked. Registering an account in the chat is not required!
  • Enter a unique username (like your instagram handle), and enter your message below. If you are prompted to enter a password, that means your username has already been registered by another user. 

 

Can I watch the event on my phone or tablet? 

  • Yes, The player is HTML5, so as long as your phone supports HTML5 video viewing you can definitely use your phone! 

 

Can I watch the livestream on my TV?

  • Yes, if your TV has a web browser app or if you are using a product like Apple TV or Chromecast that also has a web app. In all cases, you simply need to use a browser, navigate to the stream page, sign in, and press play as you normally would.
  • Chromecast instructions:
  • Apple TV instructions:
    • https://support.apple.com/en-us/HT204289
    • (use Safari, the Apple TV share will be on the player)
    • Casting will be available once the show starts. Please see our list of supported devices if you continue to have trouble.
    • Please note that iOS devices cannot Cast or Airplay directly from the Chrome web browser. Airplay is available in the Safari browser on iOS to Apple TV & other airplay-supporting devices. These are Apple restrictions. You can check system requirements here: https://support.apple.com/en-us/HT208728

 

Technical & Browser Requirements:

To watch a livestream event, please ensure you have the following:

System Requirements:

  • Mac OS X 10.6 or higher
  • Windows 7 or higher

Supported desktop browsers:

  • Google Chrome 45+
  • Mozilla Firefox 49+
  • Safari 10+
  • Microsoft Edge 15+

Supported mobile browsers:

  • Chrome 45+
  • Safari 10+ (iOS)

Internet Connection:

  • 5-10mbps download speed is recommended. Check your connection at SpeedTest.net.

Not Supported:

  • Internet Explorer
  • Roku's browser apps (use Screen Mirroring for iOS or Casting for Android instead)
  • Amazon Silk
  • Fire TV Stick
  • Playstation 4
  • Xbox (performance may vary)
  • Samsung Smart TVs {use Airplay where available} (more info here: http://sn.gl/samsungtv)